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Orders

How can I place an order?

How can I check my order status?

How can I track my order?

Where can I find my order confirmation?

Do I need an account to buy online?

Can I edit or change my order?

I want to change the shipping address.

Can I cancel my order?

Making Changes

Do you offer a warranty or satisfaction guarantee?

I've received a faulty item, what should I do?

I'm missing an item from my order, what should I do?

Warranty & Claims

Can I collect my order from you?

When will I receive my order?

What time of day will my delivery arrive?

When will my order be dispatched?

Will there be a delivery cost?

Is there an additional charge on heavy items?

What if I'm out when you try to deliver?

Do I need to sign for delivery?

Why is there VAT on delivery charges?

Can I have goods sent to different addresses?

Can I have a separate billing and delivery address?

What are the shipping options?

Do you offer free delivery?

Do you offer Next Day delivery?

Do you deliver on the weekends?

Do you deliver on bank holidays?

Do you ship to APO and FPO addresses?

Services

Do you deliver outside the UK and Ireland?

Do I have to pay custom fees?

International

Shipping & Delivery

How do I return an item?

What is your Return Policy?

I've returned my order, how long will a refund take?

Can I exchange an item?

How can I make a complaint?

Returns & Refunds

How can I view my account?

Where can I find the order invoice?

Can I change personal details on my customer account?

How do I delete my customer account?

Are my account and payment details secure?

What do I do if I forgot my account password?

Your Account & Invoices

What payment methods do you accept?

Do the prices shown include VAT?

Do you accept deferred payments (Afterpay, Klarna, etc.)?

Are there any hidden costs?

Payments

Do you provide fixings and screws?

I can't find what I'm looking for, what do I do?

Why are there wheel upgrades for Clothes Rails?

How do I assemble this item?

Clothes Rail Assembly Video

Chrome Wire Shelving Assembly Video

Chrome Wire Garment Rack Assembly Video

Flexx Shelving Systems Assembly Video

Hanging Rail Systems Assembly Video

Hanging Rail & Shelf Combos Assembly Video

In-Queue Merchandising Assembly Video

Assembly Videos

Assembly

How do you fit the Clothes Rail top rail?

How do you fit the Clothes Rail Centre Rail?

How do I fit the castor wheels onto Clothes Rails?

How do you join Chrome Wire Shelving units together?

Troubleshooting

Products

What is Shopfitting Warehouse?

Do you sell to the public?

Where are your Offices and Warehouse located?

Do you offer discounts for bulk orders?

Can I customise the size of a product?

Can I get a quote for a custom order?

I'd like to request a proforma invoice.

Where can I find inspirations for my business?

Business Services

Is this product available?

Our Products

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What happens if I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

Marketing

Are there any promotions available online?

How can I use a promotional code?

Why doesn't the promotional code work with my order?

Promotions

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