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Do you have a question about our products and services or need a troubleshooting tip? You might find exactly what you need right here, quickly and easily.

Shopfitting Warehouse Help Centre

How can I place an order?

How can I check my order status?

How can I track my order?

Where can I find my order confirmation?

Do I need an account to buy online?

Can I edit or change my order?

I want to change the shipping address.

Can I cancel my order?

Making Changes

Do you offer a warranty or satisfaction guarantee?

I've received a faulty item, what should I do?

I'm missing an item from my order, what should I do?

Warranty & Claims

Orders

Can I collect my order from you?

When will I receive my order?

What time of day will my delivery arrive?

When will my order be dispatched?

Will there be a delivery cost?

Is there an additional charge on heavy items?

What if I'm out when you try to deliver?

Do I need to sign for delivery?

Why is there VAT on delivery charges?

Can I have goods sent to different addresses?

Can I have a separate billing and delivery address?

What are the shipping options?

Do you offer free delivery?

Do you offer Next Day delivery?

Do you deliver on the weekends?

Do you deliver on bank holidays?

Do you ship to APO and FPO addresses?

Services

Do you deliver outside the UK and Ireland?

Do I have to pay custom fees?

International

Shipping & Delivery

How do I return an item?

What is your Return Policy?

I've returned my order, how long will a refund take?

Can I exchange an item?

How can I make a complaint?

Returns & Refunds

How can I view my account?

Where can I find the order invoice?

Can I change personal details on my customer account?

How do I delete my customer account?

Are my account and payment details secure?

What do I do if I forgot my account password?

Your Account & Invoices

What payment methods do you accept?

Do the prices shown include VAT?

Do you accept deferred payments (Afterpay, Klarna, etc.)?

Are there any hidden costs?

Payments

Do you provide fixings and screws?

I can't find what I'm looking for, what do I do?

Why are there wheel upgrades for Clothes Rails?

How do I assemble this item?

Clothes Rail Assembly Video

Chrome Wire Shelving Assembly Video

Chrome Wire Garment Rack Assembly Video

Flexx Shelving Systems Assembly Video

Hanging Rail Systems Assembly Video

Hanging Rail & Shelf Combos Assembly Video

In-Queue Merchandising Assembly Video

Assembly Videos

Assembly

How do you fit the Clothes Rail top rail?

How do you fit the Clothes Rail Centre Rail?

How do I fit the castor wheels onto Clothes Rails?

How do you join Chrome Wire Shelving units together?

Troubleshooting

Can you fit them over tiles?

Are the Decorative Wall Panels cheaper than tiles?

Can you fit them behind a hob?

Why do the panels come rolled up?

Does it sound and feel like plastic?

Can it be used on floors?

How much wastage should I allow?

What is the difference between Acrylic and PVC panels?

General

How easy are they to clean and what should I use?

Panel Aftercare

Are the panels waterproof?

How scratch resistant are they?

Why are the panels only 2-4mm?

Durability

Can I fit them over my existing tiles?

How do the panels join together?

How easy are they to cut?

How does the panel join with my shower tray or bath?

What about edge trims?

What is a backing strip?

Can you remove the panels easily?

How many panels do I need?

Installation

Delivery Information

Returns Information

Delivery & Returns

Decorative Wall Panels

Products

What is Shopfitting Warehouse?

Do you sell to the public?

Where are your Offices and Warehouse located?

Do you offer discounts for bulk orders?

Can I customise the size of a product?

Can I get a quote for a custom order?

I'd like to request a proforma invoice.

Where can I find inspirations for my business?

Business Services

Is this product available?

Our Products

How do I sign up for a newsletter?

What happens if I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

Marketing

Are there any promotions available online?

How can I use a promotional code?

Why doesn't the promotional code work with my order?

Promotions

About Us

We try and make the ordering process as simple as possible! Find the answer to your ordering questions here.

See details on the types of shipping we provide and related questions.

We hope that you are 100% satisfied with your order from us but we understand that your may need to return an item to us. See details on our Return Policy and questions regarding returns and refunds.

Setting up and managing your account is simple and allows you to easily access information such as past orders and your personal details.

We offer a range of secure payment methods, from online or offline to suit your individual requirements and preferences.

Discover the solution to all your product questions, such as assembly and troubleshooting.

We are an experienced team who are passionate about sturdy, commercial shelving, storage equipment and displays. Find out more about Shopfitting Warehouse and how we can help you.

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