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<h3 id="the-item-i-want-is-out-of-stock-can-i-pre-order">The item I want is out of stock. Can I pre-order?</h3><p>x</p><p><br></p><h3 id="how-often-are-items-restocked">How often are items restocked?</h3><p>x</p><p><br></p><h3 id="why-do-you-limit-quantities-for-certain-products">Why do you limit quantities for certain products?</h3><p>x</p><p><br></p><h3 id="what-does-end-of-line-mean">What does &apos;end of line&apos; mean?</h3><p>x</p><p><br></p><h3 id="i-want-to-exchange-but-the-sizecolour-is-out-of-stock-can-i-choose-a-different-sizecolour">I want to exchange but the size/colour is out of stock. Can I choose a different size/colour?</h3><p>x</p>

Information about our stock availability.

Stock availability

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I want to change the shipping address.

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Making Changes

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I've received a faulty item, what should I do?

I'm missing an item from my order, what should I do?

Warranty & Claims

Orders

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When will I receive my order?

What time of day will my delivery arrive?

When will my order be dispatched?

Will there be a delivery cost?

Is there an additional charge on heavy items?

What if I'm out when you try to deliver?

Do I need to sign for delivery?

Why is there VAT on delivery charges?

Can I have goods sent to different addresses?

Can I have a separate billing and delivery address?

What are the shipping options?

Do you offer free delivery?

Do you offer Next Day delivery?

Do you deliver on the weekends?

Do you deliver on bank holidays?

Do you ship to APO and FPO addresses?

Services

Do you deliver outside the UK and Ireland?

Do I have to pay custom fees?

International

Shipping & Delivery

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What is your Return Policy?

I've returned my order, how long will a refund take?

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Your Account & Invoices

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Do you accept deferred payments (Afterpay, Klarna, etc.)?

Are there any hidden costs?

Payments

Do you provide fixings and screws?

I can't find what I'm looking for, what do I do?

Why are there wheel upgrades for Clothes Rails?

How do I assemble this item?

Clothes Rail Assembly Video

Chrome Wire Shelving Assembly Video

Chrome Wire Garment Rack Assembly Video

Flexx Shelving Systems Assembly Video

Hanging Rail Systems Assembly Video

Hanging Rail & Shelf Combos Assembly Video

In-Queue Merchandising Assembly Video

Assembly Videos

Assembly

How do you fit the Clothes Rail top rail?

How do you fit the Clothes Rail Centre Rail?

How do I fit the castor wheels onto Clothes Rails?

How do you join Chrome Wire Shelving units together?

Troubleshooting

Can you fit them over tiles?

Are the Decorative Wall Panels cheaper than tiles?

Can you fit them behind a hob?

Why do the panels come rolled up?

Does it sound and feel like plastic?

Can it be used on floors?

How much wastage should I allow?

What is the difference between Acrylic and PVC panels?

General

How easy are they to clean and what should I use?

Panel Aftercare

Are the panels waterproof?

How scratch resistant are they?

Why are the panels only 2-4mm?

Durability

Can I fit them over my existing tiles?

How do the panels join together?

How easy are they to cut?

How does the panel join with my shower tray or bath?

What about edge trims?

What is a backing strip?

Can you remove the panels easily?

How many panels do I need?

Installation

Delivery Information

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Delivery & Returns

Decorative Wall Panels

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What is Shopfitting Warehouse?

Do you sell to the public?

Where are your Offices and Warehouse located?

Do you offer discounts for bulk orders?

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Can I get a quote for a custom order?

I'd like to request a proforma invoice.

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The item I want is out of stock. Can I pre-order?

How often are items restocked?

Why do you limit quantities for certain products?

What does 'end of line' mean?

I want to exchange but the size/colour is out of stock. Can I choose a different size/colour?

Stock availabilityUpdated 2 years ago

The item I want is out of stock. Can I pre-order?

How often are items restocked?

Why do you limit quantities for certain products?

What does 'end of line' mean?

I want to exchange but the size/colour is out of stock. Can I choose a different size/colour?